Questions? We’ve Got Answers!
New to Wayward or just need to check something? You’ll find all the important bits here – from booking and what to expect to accessibility, cancellations and everything in between.
Coming Alone & What to Expect
Q: Is it okay to come on my own?
A: Absolutely. Lots of people come to Wayward events by themselves — it's completely normal here. Our events are designed to be relaxed and welcoming, whether you arrive alone or with someone you know.
Q: Will I have to introduce myself or join in with group activities?
A: We don't do forced fun! Some events naturally involve chatting or taking part as a group, but we'll always aim to create a relaxed environment where you can participate at a level you're comfortable with.
Q: What should I expect when I arrive?
A: Just come in and look for Wayward! We'll let you know where we're based within the venue where needed. There's no need to arrive really early — around 5–10 minutes before the advertised start time is usually plenty.
Booking & Communications
Q: I haven't received my confirmation email – what should I do?
A: Please check your junk or spam folder first. If it's not there, get in touch and we'll check your booking for you.
Q: Do I need to print my ticket?
A: No. There's no need to print anything — we'll have your booking details.
Q: How will I know if anything changes?
A: We'll contact you using the details provided when you booked, so please make sure your email address and contact information are correct.
Event Basics
Q: What types of events do you host?
A: A bit of everything! Wayward Events brings people together through creative workshops, book clubs, social events, wellbeing experiences, talks, walks and plenty of things that don't quite fit into a box. Whether you're coming alone, bringing a friend or trying something completely new, our events are designed to be welcoming, relaxed and enjoyable.
Q: When and where do events take place?
A: We host events at different venues across Cheshire. The exact date, time, venue and any important information will always be included on the individual event page, so please check the details before booking and again before attending.
Q: Who can attend?
A: It depends on the event. Many Wayward events are open to everyone aged 18+, while some are specifically for women, children or particular age groups. We're proudly LGBTQ+ friendly and aim to create welcoming, inclusive spaces. Who the event is for will always be clearly stated on the individual event page.
Q: Can I come on my own?
A: Absolutely. Lots of people come to Wayward events on their own, and you won't be the odd one out. Our events are designed to feel relaxed and welcoming without forced or awkward networking.
Q: Can event details change?
A: Occasionally we may need to change a facilitator, venue, time or other event detail. We'll always aim to let you know about any changes that affect your booking. Please see our Cancellation & Refund Policy for full details.
Q: What if I have accessibility requirements?
A: Please get in touch before booking if there's anything you'd like to check. Accessibility varies between venues and activities, and we'll always do our best to provide the information you need and make reasonable adjustments where possible.
Wellbeing & Activity Events
Q: What if I have a medical condition, injury or I'm pregnant?
A: Some activities may not be suitable for everyone. Please check the individual event information and contact us or seek appropriate medical advice if you're unsure whether an activity is suitable for you. Let the facilitator know about anything relevant before taking part.
How do you Book?
Q: How do I book an event?
A: Tickets can be booked directly through waywardevents.uk. Simply choose your event and ticket type, complete the checkout process and you'll receive an email confirmation with your booking details.
Q: Do you offer group discounts or special offers?
A: We work hard to keep our ticket prices as affordable as possible, so discounts aren't available on every event. Occasionally, we offer multi-buy tickets, early booking offers or special promotions. Where these are available, they'll be shown on the individual event page.
Q: Can I transfer my ticket to someone else?
A: Yes. If you can no longer attend, you're welcome to give your ticket to someone else unless the event listing states otherwise. Just let us know the new attendee's name before the event.
Q: Can I resell my ticket?
A: You can privately transfer your ticket to someone else, but tickets shouldn't be resold for more than the price originally paid.
Q: What if I need to cancel my booking?
A: Please let us know as soon as possible. Refunds, Wayward Credit and transfers are subject to our Cancellation & Refund Policy, so please check this before booking.
Age Requirements
Q: Is there a minimum age for events?
A: Most of our general events are for ages 18+, unless stated otherwise. We also run events specifically for children and families. Please check the individual event listing before booking.
Q: Can someone under 18 attend an adult event with a parent?
A: Please contact us before booking, as this depends on the activity, venue and event.
Photography
Q: Will photographs be taken at events?A: We sometimes take photographs or short videos at Wayward events to share on our website and social media. We'll always try to make this clear, and if you'd prefer not to be photographed, just let us know.
Event Access & Logistics
Q: Is there parking or public transport nearby?
A: This varies by venue. Each event listing includes venue information, including parking and public transport details where available, so please check before travelling.
Q: Are your events wheelchair accessible?
A: Accessibility varies between venues, so we include accessibility information on each event listing wherever possible. If you have specific accessibility requirements or would like to check anything before booking, please get in touch.
Q: Can I bring guests, children or pets?
A: Everyone attending will need their own ticket unless the event listing says otherwise. Children and pets are only able to attend events where this is specifically stated, so please check the individual event details before booking.
Q: Are food and drinks available?
A: This depends on the event and venue. Some tickets include a drink, refreshments or food, while at other venues these may be available to purchase. You'll find the details on the individual event listing.
Q: What should I bring?
A: Usually, just yourself! If you need to bring anything specific, we'll include it on the event listing and, where appropriate, in the information sent to you before the event.
Q: What if I have specific requirements or need some extra support?
A: Please get in touch before the event. We want Wayward events to feel welcoming and accessible, and we'll always do our best to help with reasonable adjustments or provide the information you need before deciding whether an event is right for you.
Cancellation & Refund Policy
We understand that plans change. As a small events business, many of our costs are committed in advance, so the following policy applies unless otherwise stated on the individual event listing.
If you cancel more than 7 days before the event:
You can choose either:
- 100% Wayward Credit to use towards another eligible event; or
- A refund to your original payment method, subject to an administration charge:
Tickets under £30 – £2
Tickets £31 – £50 – £4
Each additional £25 – an additional £1
If you cancel within 7 days of the event:
Tickets are non-refundable. We may offer a transfer or Wayward Credit at our discretion.
Ticket transfers:
You're welcome to give your ticket to someone else unless otherwise stated. Just let us know the new attendee's name.
If Wayward Events cancels:
The full amount paid will automatically be issued as Wayward Credit for another eligible Wayward event. If you would prefer a monetary refund, please contact us and we will arrange this. No administration charge will apply.
If an event is changed or rescheduled:
Occasionally we may need to change a facilitator, venue, date, time or other event details. Where the event remains substantially the same, your booking will remain valid and our standard cancellation policy will continue to apply.
A change of facilitator alone will not normally be considered a significant change.
If we make a significant change to the nature of the event, or you cannot attend a rescheduled date, please contact us to discuss the options available, which may include a transfer, Wayward Credit or refund.
No-shows:
If you don't attend and haven't contacted us beforehand, no refund or credit will be given.
Some events involving deposits, personalised items or materials may have different cancellation terms. These will be clearly stated on the individual event listing.
Nothing in this policy affects your statutory consumer rights.
Safety & Policies
Q: What safety measures are in place?
A: We work with our venues and facilitators to help provide a safe and enjoyable experience. Please follow any instructions given by Wayward, the facilitator or venue staff during an event.
Q: What is your code of conduct?
A: Wayward is about bringing people together in a welcoming and respectful environment. We expect everyone attending our events to treat others with respect. Harassment, discrimination, threatening behaviour or behaviour that makes others feel unsafe will not be tolerated.
Q: What happens if someone behaves inappropriately?
A: We reserve the right to ask anyone behaving inappropriately, unsafely or disruptively to leave an event. A refund will not normally be provided in these circumstances, and serious or repeated behaviour may result in someone being unable to attend future Wayward events.
Q: What about alcohol at events?
A: Some Wayward events take place at licensed venues or include an alcoholic drink. Please drink responsibly and respect the venue's own rules. Anyone whose behaviour becomes unsafe or disruptive may be asked to leave.
Q: Are facilitators qualified or insured?
A: Where an activity requires specific qualifications, training or insurance, we work with facilitators who have the appropriate requirements for the activity they are delivering.
Q: What if I have a concern during an event?
A: Please speak to Amelia, the event facilitator or a member of venue staff. If you'd rather not raise something during the event, you're always welcome to contact Wayward privately afterwards.